PRIVACY AND COOKIES POLICY

I. GENERAL PROVISIONS

This Privacy Policy sets out the rules for processing and protecting personal data provided by Users in connection with using the flowgent.pl website and contact forms.

The Administrator of personal data contained in the service is Marcin Święcki, conducting business activity in the form of unregistered activity under the name Flowgent Automation, based in Warsaw.

Contact with the Administrator is possible via e-mail address kontakt@flowgent.pl.

Personal data is processed in accordance with the Regulation of the European Parliament and of the Council (EU) 2016/679 (GDPR).

II. PURPOSES AND BASES OF DATA PROCESSING

The Administrator processes your data for the following purposes:

• Handling inquiries and contact (Form/E-mail): To answer the submitted inquiry (legal basis: Art. 6(1)(f) GDPR – legitimate interest of the administrator).
• Performance of services and contracts: To prepare an offer, conclude an implementation agreement, and execute it (legal basis: Art. 6(1)(b) GDPR – necessity for the performance of a contract).
• Accounting and finance: To issue invoices and fulfill tax obligations (legal basis: Art. 6(1)(c) GDPR – legal obligation).
• Analytical purposes: To monitor traffic on the website and improve its functioning (legal basis: Art. 6(1)(f) GDPR).

III. DATA RECIPIENTS (Tools we use)

We operate in the modern technology industry, so your data may be entrusted to entities that provide us with technical infrastructure. We use only proven processors who guarantee compliance with GDPR:

• Hosting and server provider: Hetzner – to store the website and mail.
• CRM and Project Management Systems: ClickUp (USA) – to organize work and implementation statuses.
• Accounting Systems: Fakturownia.pl – to issue sales documents.
• Automation Systems: n8n Server (Self-hosted) – to automatically process inquiries.
• Payment and banking providers: Aion Bank / Revolut Bank UAB.

In the case of data transfer outside the European Economic Area (e.g., to the USA within tools like ClickUp/Google), it takes place based on standard contractual clauses approved by the European Commission.

IV. YOUR RIGHTS

You have the right to:

• Access to the content of your data.
• Rectification (correction) of your data.
• Deletion of data ("right to be forgotten"), as long as it does not conflict with a legal obligation (e.g., storing invoices).
• Restriction of processing.
• Objection to processing.
• Lodging a complaint to the President of the Personal Data Protection Office (PUODO) if you consider that the processing violates the GDPR regulations.

V. COOKIES

The flowgent.pl website uses cookies, i.e., small text information stored on the User's end device.

We use cookies for the following purposes:

• Essential: For the proper functioning of the website.
• Analytical: To create statistics (Google Analytics) that help understand how Users use the website.

The User can change cookie settings in their web browser or delete cookies at any time.